Refund policy

Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the product, we will provide store credit equivalent to the product price provided the reasons are genuine and proved after investigation. 

 Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please contact us via contact us link. 

Cancellation requests should be placed within 1 business day or before the items are dispatched, whichever is earlier.

Refund Policy

If a customer is not satisfied with the product he/she can request for store credits.

We will notify you of the approval or rejection of your request once hearing the reason and validating it. 

Credits will be processed within 3 - 6 business days from the date of approval.

Please contact us at we@mountainbeekombucha.in in case you have any queries.

Sale items (if applicable)
Unfortunately sale items cannot be eligible for return. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at we@mountainbeekombucha.in and send your item to: Kombucha Brewers India Pvt. Ltd., 1164, 1st floor, 2nd Cross, New Tippasandra, HAL 3rd.stage, Bangalore, 560075 Bengaluru KA, India.

Shipping
To return your product, you should mail your product to: Kombucha Brewers India Pvt. Ltd., 1164, 1st floor, 2nd Cross, New Tippasandra, HAL 3rd.stage, Bangalore, 560075 Bengaluru KA, India